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Your Questions, Answered
Frequently Asked Questions
Find quick answers to common inquiries about our products, shipping, and services to help you make informed decisions.
What products does Orthosyd offer?
Orthosyd offers a wide range of orthodontic products including braces, aligners, tools, dental accessories, and patient care solutions.
How do I place an order?
You can browse our product categories, select your items, and proceed with the inquiry option to get in touch with our team for further assistance.
Do you offer international shipping?
Yes, we provide international shipping to various locations. Please check our shipping policy for more details.
How long will it take for my order to arrive?
Shipping times vary depending on your location. Typically, orders are processed within 2-3 business days, with delivery times ranging from 5 to 15 business days.
Are your products suitable for all orthodontic practices?
Yes, all our products are designed for use by orthodontic professionals and meet the highest standards of quality and performance.
Do you offer bulk or wholesale pricing?
Yes, we offer bulk pricing for larger orders. Please contact us directly for custom pricing and volume discounts.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor the progress of your delivery.
Can I return or exchange products?
Returns and exchanges are accepted for defective products or incorrect orders. Please contact our support team within 7 days of receiving your products.
What payment methods do you accept?
We accept various payment methods including credit cards and PayPal for secure transactions.
How can I contact customer support?
You can reach our customer support team by emailing us at orthosydofficial@gmail.com or calling us at 0426 422 499.