Shipping policy

At Orthosyd, we are committed to ensuring that your orthodontic products arrive quickly and safely. Please take a moment to read through our shipping policy for more details on how we process and deliver your orders.

Order Processing Time

Orders are processed and shipped within 1-2 business days (Monday to Friday) after receiving payment confirmation. If there are any delays due to stock availability or unforeseen circumstances, we will notify you via email as soon as possible.

Shipping Methods & Delivery Time

We offer a variety of shipping methods to suit your needs. Shipping times may vary based on your location and the shipping method selected. Here are the estimated delivery times:

• Standard Shipping: 3-7 business days (Australia-wide)
• Express Shipping: 1-3 business days (Australia-wide)

Please note that delivery times are estimates and may vary depending on external factors such as weather, holidays, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your order’s size, weight, and destination. We strive to offer competitive rates and will provide the exact shipping cost before you complete your purchase.

International Shipping

Currently, we only offer shipping within Australia. For international inquiries, please reach out to us at orthosydofficial@gmail.com for more information and assistance.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment online.

Packaging

We take extra care in packaging your products to ensure they arrive in perfect condition. Our team uses high-quality, protective packaging materials to prevent damage during transit.

Delivery Issues

If your order is delayed or there is an issue with your delivery, please reach out to our customer service team immediately. We will work with our carriers to resolve the issue as quickly as possible.

Incorrect Address

Please ensure that your shipping address is correct when placing your order. We are not responsible for shipments delayed or returned due to an incorrect address provided at checkout. If you notice an error in your shipping address, please contact us immediately to update it before your order is dispatched.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us at orthosydofficial@gmail.com within 7 days of receiving your package. We will assess the issue and arrange a suitable resolution, whether it's a replacement or a refund.

Customer Support

For any questions or concerns regarding shipping, please don’t hesitate to contact us at orthosydofficial@gmail.com or call 0426 422 499. We’re here to help!

Thank you for shopping with Orthosyd. We appreciate your business and are committed to delivering the best products and service to meet your orthodontic needs.